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CONTENTS

FOREWORD   XIII
INTRODUCTION   1

1     THE ENTREPRENEURIAL SPIRIT   9
2     INTEGRITY   15
3     DELEGATION   19
4     STRIVING FOR EXCELLENCE   23
5     ADAPTING TO CHANGE   27
6     FINDING A NICHE   33
7     GOOD LEADERSHIP IS SERVING OTHERS   37
8     BUILDING LONG-TERM RELATIONSHIPS   41
9     TAKING A STAND   45
10   CONSISTENCY   50
11   TEAMWORK   54
12   RISK-TAKING   57
13   BEING A CUSTOMER-DRIVEN COMPANY   63
14   CONFRONTATION   68
15   HAVING A VISION   74
16   LONG-TERM THINKING   81
17   A MISSION STATEMENT   85
18   THE BIG PICTURE   89
19   DEALING WITH ADVERSITY   95
20   CREATIVITY AND INNOVATION   102
21   FIRE IN THE BELLY   107
22   MENTORING   111
23   A COMPANY IS KNOWN BY THE PEOPLE IT KEEPS   116
24   BRANDING   121
25   BEING A TECHNOLOGY-DRIVEN COMPANY   126
26   ACCENT THE POSITIVE   131
27   COMMUNICATING WITH PEOPLE   135
28   NOTHING HAPPENS UNTIL SOMETHING IS SOLD   141
29   THE JOY OF WORK   146
30   THE ART OF LISTENING   151
31   GOOD LEADERSHIP IS LOVE   155
32   THINK BIG   159
33   THE PERSONAL TOUCH   165
34   NEVER UNDERESTIMATE THE COMPETITION   173
35   EMPOWERMENT   179
36   HAVING A CONTINGENCY PLAN   184
37   IT’S ABOUT TIME   191
38   BE FLEXIBLE   197
39   YOUR INNER VOICE (THE HOLY SPIRIT)   201
40   PEOPLE WILL SUPPORT WHAT THEY HELP CREATE   206
41   NETWORKING   211
42   CONVICTION   217
43   HAVING A SUCCESSION PLAN   224
44   BLESSED TO BE A BLESSING   228
45   A SUPPORTIVE SPOUSE   231
46   ACCOUNTABILITY   237
47   PRAISE AND RECOGNITION   241
48   COMPETING TO WIN   246
49   IMPLEMENTATION   250
50   THE JOY OF GIVING   255
51   LET GO AND LET GOD   263
52   GOD BLESS AMERICA   266

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